Getting the Moodagent application on Android.
(Please note that for security reasons it is not possible to request .apk files for direct install. We do not support any installs of the application outside Google Play Store or Huawei AppGallery.)
Issues with downloading the Moodagent application from the Google Play Store
The following are the system requirements for downloading and using the Moodagent application on Android.
Moodagent requires Android 5.0 or above for being able to download and use the app.
At least 130 MB of free space is required.
Please note that GMS (Google Mobile Services) is needed to download the Moodagent application
"Device not compatible"
There are cases where you will receive this error when attempting to download the Moodagent Music Streaming application, even with devices which should be more than capable.
Ultimately, the possible solution for this issue depends on the cause.
The device is running an "unofficial" version of the Android operating system.
The only way around this issue is to re-install an official version of the Android Operating system supported by your device manufacturer. If you're using a second-hand device or a no-name brand device, note that it may be using an unsupported version of the Android OS.
We cannot guarantee the possibility to download and/or use the Moodagent application on custom Android OS versions such as Cyanogen Mod.
Google Play Store error.
If the aforementioned is not the cause, in cases where you see the "your device is not compatible with this version" error message, clearing the Google Play Store Cache may resolve the issue.
Please note that the actual path may differ from device to device.
1st. Open the Settings on your android device.
2nd. Navigate to Apps/Application Manager.
3rd. Select 'Google Play Store'
4th. Clear Cache
5th. Clear Data
Once this has been completed, re-open the Google Play store application and search for the Moodagent Music Streaming application, and re-try downloading the Moodagent application.
If clearing the Google Play Store's cache & data does not do the trick, please try downloading the Moodagentn application using Huawei App Gallery.
(Note that it is possible to download applications from Huawei AppGallery regardless of device model as long as Huawei AppGallery is installed on your device)
"Not available in your country"
The Moodagent application is currently only available in Denmark*, Germany, India, Australia and New Zealand and is therefore it's not possible to download the application elsewhere. Don't worry, we have plans to expand to more and more countries. Moodagent may soon be available in your country.
If you're already located in Denmark, Germany, India, Australia or New Zealand please make sure that your Google Play Store location is set to the corresponding country and make sure that your device is not using a VPN.'
*In case you are located in Greenland or Faroe Islands you will be able to download Moodagent on Android, although you will not be able to use it as Google Play Store Denmark will be shared with Greenland and Faroe Islands as of 24.03.2021 - please read the official statement from Google Play here
Please notice that the Moodagent application is not yet available for tablets.